'The single greatest barrier to business success is the one erected by culture.' ... Edward T Hall and Mildred Reed Hall

Workplaces are becoming increasingly diverse.  Today, more than ever, business success requires intercultural awareness and effective cross cultural communication skills.

Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield.

Within an increasingly diverse working environment, understanding and appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success.

This presentation provides listeners with a greater understanding and appreciation of the impact of culture, particularly within the context of the Australian workplace, and provides listeners with an opportunity to hear about a range of diversity skills that can improve the effectiveness of intercultural relationships.

The presentation will include an overview of the following basic components: 

• Knowledge needed to function effectively in intercultural work relationships
• Awareness of learned responses about differences and how these impact on personal and professional relationships
• Skills to increase the level of cultural competence, cross-cultural conflict resolution and creative problem solving as part of the working relationship
• Action to develop plans to implement the new knowledge, awareness and skills

Duration:  26 minutes, 59 seconds